Most items ordered before 3pm Monday - Friday will be dispatched the same day … Next Working Day and standard 48hr.
If you have not received your order within the times scales set out here it could be due to postal system failure. If this happens to you, please email our customer service team for further information at firstname.lastname@example.org
Please Note: Your order may have been split into multiple parcels, this means your parcels may arrive at different times.
Our standard delivery is available from as little as £3.80. You will only pay for postage once and on the largest item.
You will receive an email as soon as your goods are dispatched.
For items under 2kg we normally dispatch via Royal Mail.
Larger and more expensive items are sent Parcelforce 48. Items that are very large (over 1.5m) or very heavy (over 25Kg) will be dispatched via Parcelforce 48L. This is a premium service that incurs an additional charge
For more time sensitive orders we can offer a next day delivery service from Royal Mail Special Delivery or Parcelforce for larger items. For this service we will provide you with a tracking number once your order has been dispatched.
For international orders please contact us for our best available rates, we ship internationally every day and have experience of getting orders to you for as cheap as possible, as fast as possible
Orders made via the trade team are subject to variable delivery times. Please ensure you clarify delivery details with our trade sales manager.
Return or exchange an item - our 100% money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us inits original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
We recommend that customers return goods for refund or exchange using Parcel2Go.com
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